![]() ![]() The UI does not load at all, or some parts of the UI are left blank, what should I do? First, check the log file located at /log/zdesktop.log. If the issue goes away after doing so, it's a display issue. Secondly, you can use the Shift+F5 shortcut to force a fresh of the UI, which is equivalent to closing and relaunching the UI window. This applies to not only mail but also contacts, calendar and other data types. First, click on the folder in the left folder tree pane, this will cause a refresh and displays the content of that folder. However if you suspect there's something wrong with the display, you can try a few things to verify. How do I correct that? It's often hard to tell between a UI display issue and a data issue. If the trace contains information you do not wish to make public, mark the bug as private so that only Zimbra employees can access it. Alternatively you can also file a bug on Zimbra Bugzilla, choose Desktop Client as component, and attach the trace to the bug. If the trace is too long, put it in a file and attach to the post. Then post the issue to the ZD Forum with the trace. If you have multiple such sections, find the last trace section. Then open the log file /log/zdesktop.log and find the trace section of lines between = SYNC DEBUG TRACE START =Īnd = SYNC DEBUG TRACE END = Then click the Send/Receive button to manually force a sync and wait for the spinning indicator to turn into the red error indicator. You'll see a green popup saying debug trace is turned on. In the mailbox search box on the top left (not the web search box on the right), type in "$set:debugtrace on" (without the quotes) and hit enter/return. To help us debug the issue, first collect some debug information. What do I do when I'm blocked by an error? If your sync cycle always ends in error with the red dot indicator, you may have found a bug in the software. Mouse over the red dot to see a tooltip with more information. When the indicator is a red dot with an exclamation point, an error has been encountered during sync. If you see a red square, you are having connectivity issue with the server which is typically temporary. ![]() When things are working, there should be a green dot indicating the mailbox is online and well. First look at the sync indicator on the title bar above the folder tree on the left. Some errors are recoverable, like when the remote server is temporarily unavailable or your network connectivity is down. What's wrong? It could be that synchronization with remote server encountered an error. Save the file and then restart the back end server. Open the config file /jetty/etc/jetty.xml with a text editor and remove the line localhost.
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